Last updated: November 2025
Thank you for shopping at Digitalney.
We take pride in delivering high-quality digital products and excellent service.
Since our items are delivered electronically, this policy explains when and how refunds may be issued.
1. Digital Product Delivery
All our products are digital downloads or license keys.
Once your payment is confirmed, you will receive your product instantly by email or through your account dashboard.
No physical items are shipped.
2. Refund Eligibility
Because our products are digital, refunds are only issued under specific conditions:
You are eligible for a refund if:
- The product you received is defective or does not work as described.
- You experience technical issues that cannot be resolved by our support team.
- You made an accidental duplicate purchase.
To request a refund, please contact us within 7 days of purchase at:
📧 support@digitalney.com
3. Non-Refundable Situations
We do not offer refunds in the following cases:
- If you changed your mind after purchasing.
- If you downloaded or activated the product successfully.
- If you provided an incorrect email address or failed to access your inbox.
- If you did not read the product description before buying.
Digital products cannot be “returned” like physical goods — once access is granted, the item is considered delivered.
4. How to Request a Refund
To request a refund, please include the following information:
- Your full name and email used at checkout.
- Your order number.
- The reason for your refund request.
- Any screenshots or error messages (if applicable).
Our support team will review your request and reply within 24–48 hours.
5. Resolution
If your refund is approved, the amount will be returned to your original payment method within 3–7 business days, depending on your bank or payment provider.
If the issue can be fixed, we may offer a replacement product or store credit instead.
6. Contact Us
If you have any questions about this policy, please contact us anytime:
📩 Email: support@digitalney.com
🌐 Website: www.digitalney.com